Information technology and Its Relationship to Achieving Competitive Advantage: Afield study on a sample of Managers at Wahda Bank and Its Branches in City Benghazi

Abstract

This study aims to identify the status of information technology through its three dimensions (hardware, software, and human resources) and examine its relationship with achieving competitive advantage in the General Administration of Al-Wahda Bank and its branches operating within the city of Benghazi. The researchers adopted a descriptive–analytical approach. Data were collected using a questionnaire, and the study population consisted of (140) managers working at the bank under study. A stratified random sampling method was employed, and according to the Krejcie and Morgan table, the sample size amounted to (102) managers. A total of (70) valid questionnaires were used for analysis. The researchers utilized the statistical Package for Social Sciences (SPSS) to analyze the data the results of the study revealed that the level of information technology usage at the bank under study was high. The findings also indicated that the three dimensions of information technology were highly available at the bank, and that the level of competitive advantage was likewise high. Furthermore, the results confirmed the existence of a strong, positive, and statistically significant relationship at the significance level (α ≤ 0.05) between information technology, with its three dimensions, and the achievement of competitive advantage in the bank under study Keywords: Information Technology, Competitive Advantage, Al-Wahda Bank Benghazi City.