Agile management and its impact on the quality of health services : A Field Study on a Sample of Employees at the Al Jabal Al Akhdar Diabetes Educational Center

Abstract

The study aimed to analyze the level of adoption of the Lean Management methodology at the Educational Diabetes Center in Al-Jabal Al-Akhḍar, and to identify its implications for the quality of the health services provided. The descriptive analytical approach was adopted, along with suitable statistical methods, to test the study hypotheses and determine the significance and strength of the relationships between the study variables. A questionnaire was distributed to a sample of employees working at the Diabetes Center in Al-Jabal Al-Akhḍar. A total of 108 questionnaires were returned, of which 95 were valid for analysis, representing a retrieval rate of 88%. The study reached several important findings: the level of adoption of the Lean Management methodology at the Center was moderately high; there was also a general level of satisfaction regarding the quality of the health services provided. Moreover, the dimensions of Lean Management—continuous improvement, visual management, creative thinking, and scientific problem-solving—had a statistically significant impact on the overall quality of health services. Based on these results, the study recommends enhancing the adoption of Lean Management practices to further improve the quality of the health services provided.